Privacy Policy

1. Introduction

Prime Lease Solutions (“we,” “our,” or “us”) is committed to protecting the privacy and personal information of our clients, site visitors, tenants, landlords, and business contacts. This Privacy Policy explains how we collect, use, store, and protect information that you provide while using our website, contacting us, or communicating through our marketing channels.

2. Information We Collect

We may collect information such as:

• Full name, email address, mobile number, and address details
• Property requirements, interest category, budget preferences, and service queries
• Communication metadata such as call logs, SMS, WhatsApp interactions, and email correspondence
• Website usage details such as browser type, IP address, device information, and page activity

3. How We Use Your Information

We use your information to:

• Respond to inquiries and provide property leasing or advisory support
• Shortlist properties based on your requirements
• Facilitate documentation, verification, and legal coordination
• Send updates, reminders, offers, or property-related communication
• Improve our services, customer experience, and website usability
• Comply with legal, regulatory, bookkeeping, and audit requirements

4. Communication Consent

By submitting your details through our website or contact channels, you expressly consent to receiving communication from us through:

• RCS (Rich Communication Services)
• WhatsApp
• Email
• SMS / text messages

This consent is provided for property update communication, lead follow-up, service notifications, and customer support. You may withdraw your consent at any time by contacting us and requesting that we stop sending promotional or service-related messages.

5. Information Sharing

We will not sell or rent your personal data. We may share information only with:

• Internal teams supporting your inquiry
• Authorized business partners acting under confidentiality obligations
• Legal or regulatory authorities when required by law
• Document verification or property management professionals as necessary to process a service request

6. Cookies and Website Analytics

We may use cookies, pixels, or analytics tools to understand visitor behavior, improve website performance, and optimize the user experience. These tools may collect non-personal identifiers such as browser settings, time spent on pages, and device information.

7. Data Security

We take reasonable security measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. However, no online system is completely risk-free, and we cannot guarantee absolute security of any data transmitted over the internet.

8. Retention

We retain personal data only for as long as required for the purpose for which it was collected, or as required by applicable law, contract obligations, or dispute resolution needs.

9. Your Rights

You have the right to request access, correction, deletion, or restriction of your personal data, and to object to certain processing activities. You may also withdraw consent for communication at any time.

10. Contact Us

If you want to exercise your privacy rights or have questions regarding this policy, please contact us: